Refund Policy
Last updated: October 14, 2026
DracoLanguage Premium is sold by Paddle.com, our reseller and Merchant of Record. Refunds are therefore issued by Paddle, to the payment method you used. This policy explains when you can get your money back.
14-day money-back guarantee
If DracoLanguage Premium is not right for you, you can ask for a full refund within 14 days of any payment, whether it is your first payment or a renewal. You do not need to give a reason. When the refund is issued, the subscription is cancelled and Premium ends.
After 14 days
After 14 days, payments are generally not refunded. You can still cancel at any time, and Premium stays active until the end of the period you have paid for. If something went wrong, for example you were charged twice or Premium did not work for you because of a problem on our side, please contact us and we will find a solution.
How to ask for a refund
- Use the link in the receipt email from Paddle, or go to paddle.net and look up your order, or
- write to service@spiegeleistudio.com with the email address you used for the purchase.
Refunds usually reach your account within 5 to 10 business days, depending on your bank.
Your statutory rights
This policy does not limit any rights you have under the law, including the statutory right of withdrawal for consumers in the European Union and the United Kingdom, which Paddle handles under its buyer terms.